People Are Really Stupid Sometimes

So I have been working doing customer service for Verizon Wireless for the last little while. I absolutely hate it. Not that the people I talk to are bad for the most part, though some of them are real space cadets, but some of the policies like getting a supervisors permission to contact a supervisor are just plan stupid.

I have been continuing to try and look for other jobs, but I am not really seeing that much other than maybe sales jobs, where I would have to get more training. I am looking at doing probably 3 or 4 different things. One is to become a Financial Planner. I will contact New York Life about that probably tomorrow. The other thing would be to go into accounting, and the third thing I thought of was to become a dietician or a nutritionist, which I was thinking of, though I don't know where I would end up working. Maybe I would just be a glorified cook?

I also like psychology and have thought I could become a counselor, though the people would be something else. I just don't have a high tolerance for stupid people.

For example today someone called up to setup a Bluetooth. When I informed her that she should have the two devices she wanted to link near each other she threatened to call the better business bureau and then hung up on me. I also had someone who said they didn't know what email was. C'mon, this is the year 2008! Get up with the times.

One Year Since Murder Of Amy

This may ramble

I think I have figured out why I have such a hard time forming attachments to people, including my family. I always freak out when even my Dad tries to give me a hug, so my skin really crawls when someone in church does it.

So I think subconsciously I have decided for my own mental sanity not to form close relationships, my wife being the exception, though sometimes I am aloof to her too.

Tomorrow is the 1 year anniversary of the murder of my coworker at the place I used to work at. I was especially close to her, and I knew I had a crush on her (yeah, I know, lock your heart)and think that I may have been in love with her. Not one day has gone by when I haven't thought about her since then.

Then this week a kid I drove to school got hit by a train and was killed. This brought back the memories of course of all the other people who died before their time, including my former coworker.

One who died trying to avoid a deer
One who shot his brains out in high school
another one who committed suicide
My cousin who died in a tragic gun accident
My cousins wife who was murdered (though I didn't know her as well as the others)

My wife keeps telling me that maybe they accomplished what they were supposed to while they were here and it is their time to go, and we should be thankful of the time we had with them.

To compound that, I am still trying to find a decent job, and we are still repairing from the flooding that happened up here in December.

My wife says that things will start going better when I put my full trust in God. He hasn't really given me much to put my trust in. I have been a bit more participative at church, mainly because that's where my friends tend to be and I am getting something social out of it despite my lack of a testimony.

I wish I knew for sure what happened when we die. It may be very wishful thinking on my part, but I would like to see my friends and loved ones again who had been so tragically taken away.

I swear the place I work at is ran by Monkey's

So I have been working at this place called ACS, which runs a Verizon Wireless account Customer Service floor.

I think it's more customer disservice if you ask me. They have these really stupid call sequencing models that you are required from Verizon to use. I got a 2 on the call, but it was monitored by a customer who gave me a 9 out of 10. Actually that means more to me than what the stupid Verizon setup was.

I was marked down for saying ummm. They will find anything to mark you down on so they don't have to pay you as much per call. Then because I didn't SOUND like I knew what I was talking about. So you can give them misinformation, but as long as you sound like you KNOW what you are saying, you are fine. If you give them CORRECT information, but don't SOUND like you know what you are saying you get marked down.

And I think that they purposely develop barriers to customer satisfaction in order to save money. For example, if you call in with a complaint, you can expect to be on hold waiting for a supervisor for about an hour or more. I think the reason they do this is so that hopefully the person will hang up and forget about asking for a credit because of the aggravation. Also you have to get Supervisor approval to order equipment for a customer. Because of the LACK of these supervisors, you end up waiting 10-15 minutes. Then if they find something wrong on the account they will deny the order AFTER I have already kept the person on the phone waiting forever.

I think Verizon is a really dishonest company, and I hope to eventually go elsewhere soon to work. The other day I talked to a person whose account had been frozen by Verizon with Bank of America because of a late bill. He couldn't buy groceries as a consequence of this and had been on the phone with different reps for about 10 hours off and on by the time I got him.

Also, I will submit credits, which will go up to an escalation que. EVERY SINGLE ONE OF THEM HAS BEEN DENIED. And they find the dumbest reasons to deny them.

Gawd I HATE THIS JOB!!!