I swear the place I work at is ran by Monkey's

So I have been working at this place called ACS, which runs a Verizon Wireless account Customer Service floor.

I think it's more customer disservice if you ask me. They have these really stupid call sequencing models that you are required from Verizon to use. I got a 2 on the call, but it was monitored by a customer who gave me a 9 out of 10. Actually that means more to me than what the stupid Verizon setup was.

I was marked down for saying ummm. They will find anything to mark you down on so they don't have to pay you as much per call. Then because I didn't SOUND like I knew what I was talking about. So you can give them misinformation, but as long as you sound like you KNOW what you are saying, you are fine. If you give them CORRECT information, but don't SOUND like you know what you are saying you get marked down.

And I think that they purposely develop barriers to customer satisfaction in order to save money. For example, if you call in with a complaint, you can expect to be on hold waiting for a supervisor for about an hour or more. I think the reason they do this is so that hopefully the person will hang up and forget about asking for a credit because of the aggravation. Also you have to get Supervisor approval to order equipment for a customer. Because of the LACK of these supervisors, you end up waiting 10-15 minutes. Then if they find something wrong on the account they will deny the order AFTER I have already kept the person on the phone waiting forever.

I think Verizon is a really dishonest company, and I hope to eventually go elsewhere soon to work. The other day I talked to a person whose account had been frozen by Verizon with Bank of America because of a late bill. He couldn't buy groceries as a consequence of this and had been on the phone with different reps for about 10 hours off and on by the time I got him.

Also, I will submit credits, which will go up to an escalation que. EVERY SINGLE ONE OF THEM HAS BEEN DENIED. And they find the dumbest reasons to deny them.

Gawd I HATE THIS JOB!!!